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Job Details
   
Company Acs Recruitment
Job Title: Customer Service Advisor
Job Category: Other Legal
Job Description:
We are looking for a Customer Service Advisor for a firm in Manchester. Duties will include, but not be limited to, * Answering the telephone and signing off calls in accordance with agreed proceduresRecording all telephone calls on Proclaim or Client system, as appropriate * Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate * Ensure correct prioritisation of workload and time management schedules are adhered to. * Handling calls received at source wherever possible.If you are unable to assist callers at the time of calling you should ensure that they are called back within agreed timescales * Ensuring all call backs promised are made within agreed timescales * Maintaining post and diary on your Client portfolio within agreed Key Performance Indicators (KPIs) * Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms * Complaint handling within agreed company procedures * Keeping the policyholder informed both verbally and in writing of the status of the claim * Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently * Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate * Identification and resolution of potential fraud, repudiation and voidance * Collecting accurate information and documents to proceed with a claim Qualifications, Knowledge and Experience * GCSE English and Maths * A positive and self-confident approach when dealing with customers, and where appropriate, representatives of the Company?s clients. * The ability to utilise qualities such as empathy, tact and diplomacy when interacting with customers, with the recognition that customers may be distraught and concerned following an incident. * Previous experience of working within a call-centre environment, customer service and/or the field of insurance. * Commercial insurance experience * The ability to recognise and deal with problematic claims and / or refer them to more senior members of staff for appropriate action. * A background in customer relations or experience of conflict resolution would be beneficial. * A willingness to perform minor administrative tasks as requested by more senior members of staff. Salary £15,500 All Applicants will be reviewed within the next working day and successful applicants will be acknowledged within 2 working days. ACS Recruitment Consultants Ltd are the market leader within Legal Recruitment and we specialise in the placement of Qualified Solicitors, Legal Executives, Paralegals, Legal Secretaries and Support Staff at all levels.

Skills:
Employment type: Permanent
Salary/Hourly Rate: From: 15500 To: 15500
Min. Qualifications:
Min. Experience (Years): Unspecified
Job Location: UK
Post Date: 12 Jan 2018
 
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