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Job Details
   
Company Acs Recruitment
Job Title: Customer Service Advisor
Job Category: Other Legal
Job Description:
We are recruiting for a part time Customer Service Advisor for a legal firm in Manchester. Duties will include, but not be limited to, * To efficiently manage the repair process including: * * Arranging and confirming repair booking dates * * Chasing independent engineers for authorisation * * Confirming expected completion dates * * Confirming repair completion and vehicle return * Arranging, monitoring & terminating replacement hire vehicles. * Maximise hires started. * Managing total losses. * To deal with general claims queries and advising the client accordingly promoting credit services and advising of those best suited to the customers? needs * To follow the process flow throughout the life of the claim * Efficiently dealing with written and verbal communications, both internal and external * Accurately maintain records of customer contact and diarising follow up contact. * Accurately deal and liaise with other internal departments on any associated queries raised. * Developing good working relations with all contacts in order to meet customer and regulatory requirements. * Always working towards achieving department/personal SLA?s and targets Qualifications, Knowledge and Experience Essential * GCSE English and Maths or equivalent * A minimum of 9-12 months previous experience of working within the insurance industry environment. * Persuasive communicator and negotiator - able to deal with awkward situations in a calm and friendly manner. * A positive and self-confident approach displaying composure under pressure when dealing with third parties and customers as representatives of the Company. * Ability to utilise sales techniques when dealing with third party insurers to ensure the quick recovery of our outlay. Desirable * Legal knowledge * The ability to recognise and deal with problematic claims and or refer them to more senior members of staff for appropriate action. * Well organised and able to work with little supervision. * A willingness to offer suggestions where problems may be identified. * Understanding of ABI GTA * Understanding of hire rates * Understanding of liability Hours 4.30pm : 10.30pm Shift pattern : 4 on : 4 off Salary £15,500 pro rata. All Applicants will be reviewed within the next working day and successful applicants will be acknowledged within 2 working days. ACS Recruitment Consultants Ltd are the market leader within Legal Recruitment and we specialise in the placement of Qualified Solicitors, Legal Executives, Paralegals, Legal Secretaries and Support Staff at all levels.

Skills:
Employment type: Part Time
Salary/Hourly Rate: From: 15500 To: 15500
Min. Qualifications:
Min. Experience (Years): Unspecified
Job Location: UK
Post Date: 12 Jan 2018
 
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