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Company :
   Acs Recruitment
Job Title : Customer Service Advisor - Legal Collections
Job Category / Job Sector : Other Legal
Job Reference : JMN45
Job Description :
ACS are recruiting for a Customer Service Advisor to work within the Legal Collections department of our clients Manchester based office

Duties will include, but not be limited to,

* To efficiently chase outstanding debts by telephone, fax, letter and email.
* Accurately maintain records of customer contact and diarising follow up contact.
* Accurately deal and liaise with other internal departments on any associated queries raised.
* Liaise with other departments and employees as appropriate to ensure the efficiency of the recovery process.
* Proactively manage caseload.
* To follow the process flow throughout the lifecycle of the claim.
* Develop good working relations with all contacts in order to meet customer and regulatory requirements.
* Achieve department/personal SLA?s and targets.

Qualifications, Knowledge and Experience


* Experience running own caseload (self-supporting) and working to deadlines.
* A minimum of 6 months previous experience of working within the insurance industry environment.
* Persuasive communicator and negotiator - able to deal with awkward situations in a calm and friendly manner.
* Relevant up to date legal knowledge.
* Well organised and able to work with minimal supervision.
* A positive and self-confident approach displaying composure under pressure when dealing with third parties and customers as representatives of the Company.
* Ability to utilise sales techniques when dealing with third party insurers to ensure the quick recovery of Accidents Happen outlay.


* The ability to recognise and deal with problematic claims and or refer them to more senior members of staff for appropriate action.
* Understanding of ABI GTA
* Understanding of hire rates

Salary £15,800

Hours: 37.5 hours a week 9.00am-5.30pm

All Applicants will be reviewed within the next working day and successful applicants will be acknowledged within 2 working days.

ACS Recruitment Consultants Ltd are the market leader within Legal Recruitment and we specialise in the placement of Qualified Solicitors, Legal Executives, Paralegals, Legal Secretaries and Support Staff at all levels.

Skills (Years Experience) :
Language Requirements :
Employment Type :
  • Permanent
Salary/Rate : From: 15800  To: 15800 per year
Other Information
Min. Qualifications : Unspecified
Min. Experience (Years) : Unspecified
Job Location : - UK
Post Date : 12 Jan 2018
Note: Only Registered Jobseekers Can Apply For This Job.   Please click here to register
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